FAQ’s

Welcome to kaysu, your trusted U.S.-based online store for premium electric bikes designed to make everyday transportation more convenient, enjoyable, and efficient. We’re committed to offering quality products, secure payment options, reliable shipping, and responsive customer support. Below are answers to some of our most frequently asked questions.

Products

What products does kaysu sell?

kaysu specializes in premium electric bikes designed for convenient transportation, recreational riding, commuting, and everyday outdoor use.

Where can I find product dimensions and specifications?

Product dimensions, features, specifications, and other important details are provided on the individual product page whenever available. We recommend reviewing the product information carefully before placing your order.

Shipping & Delivery

Do you offer free shipping?

Yes. kaysu offers free shipping on eligible orders within the United States.

How long does order processing take?

Orders are generally processed within 1–2 business days after the order is successfully placed.

How long does shipping take?

After processing, orders generally arrive within 5–7 business days. Actual delivery times may vary depending on the destination and shipping carrier.

Do you ship outside the United States?

No. kaysu currently ships within the United States only.

How can I track my electric bike order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available. You can use the tracking details to monitor your shipment.

What should I do if my package is delayed or lost?

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We’ll review the available shipping information and help you with the next steps.

Orders

Can I change my order after placing it?

If you need to make changes to your order, contact us as soon as possible. Order changes can generally only be made before the order enters processing or shipping.

Can I cancel my order?

Please contact us as soon as possible if you want to cancel your order. If the order has already been processed or shipped, cancellation may no longer be possible.

What if I don’t receive my order confirmation email?

Check your spam, junk, or promotions folder first. If you still cannot find your confirmation email, contact kaysu customer support with the information used when placing your order.

Payments & Security

What payment methods does kaysu accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. kaysu uses secure payment processing technology and SSL encryption to help protect sensitive information during checkout. Payment information may be processed by authorized third-party payment providers using appropriate security measures.

Returns & Refunds

Does kaysu offer returns?

Yes. We offer a 14-day return period for eligible purchases. Please contact us within 14 days of receiving your order for information about the return process.

How long does it take to receive a refund?

Approved refunds are generally processed within 1–2 business days after the return has been received and processed. Your bank or payment provider may require additional time for the funds to appear in your account.

What if I receive a damaged or incorrect electric bike?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order details and, when applicable, clear photos of the product and packaging so our team can review the issue and assist you.

Customer Support

How can I contact kaysu?

Phone: +1 435-250-4015
Email: support@kaysu.com
Address: 425 E 350 N, Gunnison, UT 84634, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly will kaysu respond to my inquiry?

Our customer support team aims to respond to customer inquiries within 1 business day during regular business hours.

Why Choose kaysu?

kaysu is committed to providing a reliable and customer-focused online shopping experience. With premium electric bikes, free shipping on eligible U.S. orders, convenient payment methods, secure checkout, straightforward returns, timely order processing, and responsive customer support, we strive to make every purchase simple and dependable.

Still have questions? Contact kaysu by phone or email, and our customer support team will be happy to assist you.